Justin Hathaway

Justin Hathaway brings over 20 years of experience in the skilled trades and home services industry, with a career built on hands-on blue-collar work, steady leadership, and a long-term approach to growth. Justin began his career in underground construction, gaining early exposure to physically demanding work environments where discipline, accountability, and pride in craftsmanship mattered. His early career spanned a mix of blue-collar roles and retail and commercial sales, experiences that shaped his practical, people-first leadership style. Throughout those years, Justin consistently found himself stepping into leadership roles, earning trust through work ethic and results.

Before joining Howard Air & Plumbing in 2012, Justin served as an Operations Manager for another HVAC and plumbing company. When he joined Howard Air, the business was a smaller organization generating approximately $5–10 million in annual revenue. Over time, Justin progressed through nearly every operational leadership role in the company—Install Coordinator, Sales Coordinator, Marketing Manager, Sales & Marketing Manager, Operations Manager, and now General Manager.

Throughout that journey, Justin has been a key contributor to the company's growth, structure, and long-term success. He has helped build scalable systems, strengthen cross-department collaboration, and develop leadership teams capable of supporting sustained growth—all while maintaining a strong focus on quality, integrity, and accountability.

Justin believes in leading by example and holding high standards with empathy. His leadership philosophy centers on doing things the right way, prioritizing long-term outcomes over short-term wins, and creating clarity so teams can perform at a high level while delivering an exceptional customer experience.

Family is the most important part of Justin's life. Outside of work, he is focused on personal growth and building a strong, happy future for his children. During the summer months, much of that time is spent at the lake with family, recharging and creating lasting memories.