Jim Hitchcock

Jim Hitchcock

Plumbing Department Manager | Howard Air & Plumbing

Jim Hitchcock brings over 20 years of experience in the plumbing industry, with a passion for mentorship, quality workmanship, and customer satisfaction.

Jim began his professional career working as a car porter at his family's dealership, where he learned the importance of preparation, respect for the work, and accountability. He later entered the plumbing industry as a drain cleaner, working his way up into plumbing and eventually into leadership roles.

Since joining Howard Air & Plumbing in 2025 as Plumbing Department Manager, Jim has focused on supporting field plumbers through job readiness, oversight on larger projects, and maintaining a high standard of customer experience. He has helped standardize service call processes and reinforce consistent expectations across the department.

Jim defines success as seeing technicians achieve their goals while customers become enthusiastic advocates for Howard Air & Plumbing. He leads by example with clear expectations, consistency, and ownership at every level—from invoice details to final outcomes.

Outside of work, Jim enjoys spending time with his family, taking walks with his wife and their Rottweiler Kona, visiting casinos, and connecting with friends and family—including FaceTime calls with his granddaughter.

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